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Frequently Asked Questions (FAQ)

How do I place an order?

To place an order please contact GAO Tek directly

What payment methods can I use?

You can pay by major credit card (Visa, Master Card, American Express or Discover), wire transfer or check. Wire transfer and check payments must clear before the item is shipped out. For wire transfers, please contact sales@gaotek.com to get our bank information and swift code.

How much does shipping cost?

Shipping costs vary depend on the product as well as the shipping destination. Please contact our sales department for details.

When will my order arrive?

Items usually ship out within 2 business days and delivery time is based on method of shipping selected by the customer.

What is your warranty policy?

GAO Tek's warranty is product specific. Please contact us for the warranty information for a particular product. Please note, all shipping charges are extra.

GAO Tek's warranty for all products offered is limited solely to free-of-charge depot repair or replacement, at GAO’s discretion, of defective products within thirty (30) days of GAO’s shipment to Buyer.

You must have a return authorization number to service your product. Please contact support@gaotek.com to obtain an authorization number.

Can I return a product?

Please refer to our Warranty Policy for more information.

How can I get technical support?

Please send an email to support@gaotek.com or call (416) 292-0038 ext 602.

Do you offer volume discounts?

Yes, volume discounts are available for most products. If no volume discount information is available on the product description page, please send an email to sales@gaotek.com for more information.

Do I have to pay a sales tax?

For customers outside Canada, there is no sales tax. For customers in Canada either GST or HST is applicable, please contact us for further information.You may fill out the Inquiry form , send an email to us at sales@gaotek.com or call us at 416-292-0038 ext 222.

How can I find a specific product?

From the home page, you can use the 'Advanced Search' function on the top left corner. You can also navigate through the website using the category listings on the left menu.

Can I get more information about a particular product?

Yes, for further information on the particular product, you may fill out the Inquiry form, send an email to us at sales@gaotek.com or call us at 416-292-0038 ext 601.

The item is damaged or defective. What can I do?

If the item was damaged during shipping, GAO Tek Inc. will repair the product or replace a defective product with an identical model or newer substitute at GAO's discretion.

You must have a return authorization number to service your product. Please contact support@gaotek.com to obtain an authorization number.

Can I sell GAOTek products on my website?

Yes, you can sign up for the GAO Tek Inc. Affiliate Program to sell GAO Tek Inc. products on your own website. You will earn a commission for every product sold or recommended through you website.

My question is not listed above. How can I get help?

Please send an email to us or fill out the Inquiry form.

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